The host was incredibly helpful and went above and beyond to assist us, even lending us her own car. The apartment was clean, with a great view and sufficient heat. The bedroom was bright and comfortable, and the towels and sheets were replaced during our stay. The location was ideal, being close to the city center and gondola.

Nothing, everything was great.

This hotel was a fantastic bargain. The rooms were spacious and had breathtaking views of the mountains. The location was impeccable, right in the middle of everything, yet in a very quiet area. The staff went above and beyond to ensure our comfort.

No complaints, everything was great.

Pleasant and helpful staff, allowed late check-out for skiing. Spacious and clean room. Flexible with requests. Good location.

My room at Guest House Ela was spacious, modern, and newly decorated. The fridge in the room was a bonus, and the balcony with table and chairs provided a great spot to relax. The bathroom was clean and had all the necessary amenities. The free Wi-Fi worked well, and I appreciated the convenience of free parking in the back courtyard. The owner was extremely helpful and friendly, allowing us to check in after hours and even accommodating our change in travel plans without any extra charge. I had a wonderful stay and would highly recommend this place.

Guest House Ela is my go-to place in Bansko. The staff helped my elderly parents with a smile. It has everything I need: Wi-Fi, car park, 24-hour security, fitness center, jacuzzi. Coming back for the weekend. I love it! No pets or smoking.

The hotel was very clean and modern, with a friendly and helpful staff. I loved the location, just a short walk from the gondola and with a supermarket nearby. The private parking was also a plus, and the free Wi-Fi worked perfectly.

That the parking spaces were limited and could be a bit tight. , the breakfast options were not very extensive, but it was enough to start the day.

Had a cozy Christmas stay near the ski lift which was just a short walk away. The spacious room was a plus, with a comfy bed and a modern TV where we could watch movies from our USB drive. The parking area was great and we appreciated the room for keeping our ski equipment.

The Wi-Fi signal was a bit unstable in our room. we were disappointed that the spa facilities were not available during our stay without any explanation or alternative options.

Had a lovely stay in a guest house. Free shuttle service was a plus. Enjoyed the activities in the area. Maximum occupancy was a relief, don't need too many children running around.

Oh, just loved having to pay extra for using the spa facilities. What a treat!

This hotel is great value for money with basic amenities covered. Rooms are clean and comfortable with a lovely view. The staff are friendly and helpful and the hotel is located in a very quiet area, but just a short walk from bars and restaurants.

All in all, this hotel provides a great stay with no major issues to report.

The location is perfect for those who want to hit the slopes fast, as it's very close to the ski lift and gondola. You can reach everything in the city in a matter of minutes and enjoy the beautiful views. The rooms are kept clean and cozy, with comfortable beds and bathrooms. The service is friendly and accommodating; they really make you feel at home.

The breakfast could be better, as it's lacking in variety and freshness.

The apartment at Guest House Ela was perfect for me as a bike rider. It had an equipped kitchen where I could cook my own meals and a living area with a flat-screen cable TV for relaxing after a long day of riding. The private bathroom was clean and convenient.

The only thing I didn't like was that the twin room didn't have a balcony. But that's just my personal preference, others might still enjoy it.

I had a fantastic stay in this hotel! Cleanliness was spot-on and staff very helpful. The location was perfect, close to everything in the city and relatively close to the gondola. Parking was easy and transportation very convenient. Hotel facilities were top-notch, including a small spa facility and a great breakfast.

Everything great.

I had a wonderful stay at this hotel! The room was spacious and comfortable, with a new TV that allowed me to watch my own movies on a USB stick. The location was perfect, just steps away from the lift for easy access to skiing. The staff, especially Anna, were friendly and helpful, and it was great to have a supermarket nearby. The hotel also had great amenities like a sauna, steam, and jacuzzi, all included in the reasonable price. I highly recommend this hotel for a nice and relaxed stay.

Would recommend this hotel.

This hotel is located in a very calm and peaceful area, yet it's just a short walk away from the main high street and the ski lift. The rooms are spacious and cozy, with a balcony that offers stunning mountain views. The staff was friendly and always ready to help. The prices are really affordable, especially during the winter season. I particularly appreciated the attention to detail and the basic amenities provided in the rooms.

All aspects of this hotel were satisfactory.

Clean apartment, helpful host, short walk to gondola, daily cleaning, reasonable price, quiet area.

Nothing, everything was great.